Etisalat Call Center Division

Outbound solutions

Celltek offers direct marketing and direct selling operations through dedicated telesales teams.

Celltek acquires a fully equipped infrastructure supported with Cisco voice systems.

Etisalat top ADSL sales agent since 2011, handling end to end (Sales, contracting, delivery & collection) operations.

Experienced in addressing different consumer segments (SME, commercial shops & households).

Focus on customer relationship interface using a reliable (CRM) systems.

Celltek acquires a database of around 150K potential A, B & C class segments.

Door to door active services for delivery & collection, covering all Egyptian governorates.

Inbound solutions

Customer Care

Celltek provides a higher leveraged service to its customers by responding to their inquiries, complaints, and problems handling.

Our skilled representatives specialize in developing and maintaining the relationships of our client’s valued customers.

Technical Support / Help Desk

Technical support is considered a major benefit in maintaining high customer satisfaction.

Celltek developed a well trained support team for troubleshooting, evaluation & escalation procedures.